Privacy Policy
1. Who is responsible
3-102-969078 S.R.L. (brand: Virterstera), Edificio Latitud Norte, tercer piso, oficinas de Quatro Legal, Guachipelín, Cantón 02 Escazú, Provincia 01 San José, Costa Rica, is responsible for the personal data described in this policy. Contact: support@virterstera.com.
2. What we collect
- Information you send us, such as your name, company, email address, phone number and the content of your message.
- Business contact details of the people we work with during an engagement.
- Billing information: company name, address, tax ID, invoices and payment records.
This website has no forms and does not use cookies, analytics or advertising trackers. Our hosting provider may process technical data, such as your IP address and browser type, to deliver the site and keep it secure.
3. Why we use it
- To answer your questions and prepare proposals.
- To perform our agreements with clients.
- To issue invoices, receive payments and keep accounting records.
- To comply with legal obligations and protect our rights.
- To keep our systems secure.
Where the EU or UK GDPR applies, our legal bases are the performance of a contract, our legitimate interest in running our business, and compliance with legal obligations.
4. Who we share it with
We share personal data only as far as needed with:
- providers of email, hosting and other IT services;
- banks and payment providers;
- accountants, auditors and legal advisers;
- public authorities, when the law requires it.
Our providers may use the data only to provide their services to us. We do not sell personal data.
5. International transfers
Some of our providers process data outside Costa Rica or outside your country. In that case we use providers that offer appropriate safeguards for personal data.
6. How long we keep it
We keep personal data only as long as the purposes above require. Accounting and tax records are kept for the period required by law.
7. Your rights
Under Costa Rica's Law No. 8968 on the Protection of Persons with Regard to the Processing of their Personal Data and, where it applies, the GDPR, you can ask us to give you access to your personal data, correct it or delete it. You can also object to or restrict its processing, and withdraw consent where processing is based on consent. To make a request, write to support@virterstera.com.
You may also complain to the data protection authority in your country. In Costa Rica, this is the Agencia de Protección de Datos de los Habitantes (PRODHAB).
8. Security
We protect personal data with access controls, two-step verification on our accounts and encrypted connections.
9. Changes
If we change this policy, we will publish the new version on this page with a new date.