Refund Policy
This policy applies to Services ordered from Virterstera (3-102-969078 S.R.L.), unless a signed agreement says otherwise.
1. Before work starts
If you cancel in writing before we start work, we refund everything you have prepaid for that engagement.
2. After work has started
If you cancel after work has started, you pay for the work done up to the cancellation date and for third-party costs we have already committed on your behalf. We refund the rest of any prepayment.
3. Monthly services
You can cancel monthly services with 30 days' written notice. Fees for the notice period are payable. Anything you have prepaid for later periods is refunded.
4. Third-party costs
Advertising spend, software licences, domains and other third-party purchases made at your request cannot be refunded once spent or purchased, unless the third party refunds them to us.
5. If something is not right
If a deliverable does not match the agreed scope, tell us within 14 days of delivery and we will correct it at no extra cost. If we cannot correct it, we refund the fee for the affected part.
6. How to request a refund
Email support@virterstera.com with your company name, the invoice number and the reason for your request. We reply within 5 business days. Approved refunds are paid within 14 days, to the original payment method and in the original currency.