Terms of Service
1. About us
Virterstera is a brand of 3-102-969078 S.R.L., a company registered in Costa Rica, with its registered address at Edificio Latitud Norte, tercer piso, oficinas de Quatro Legal, Guachipelín, Cantón 02 Escazú, Provincia 01 San José, Costa Rica ("Virterstera", "we", "us"). You can contact us at support@virterstera.com.
2. What these terms cover
These terms apply to your use of virterstera.com and to the marketing, IT and other digital services we provide (the "Services"). If you and we sign a separate agreement, that agreement takes precedence wherever it differs from these terms.
3. Proposals and orders
We provide the Services under a written proposal or statement of work. It describes the scope, deliverables, timeline, fees, currency and payment schedule. An order becomes binding once you accept the proposal in writing (email is enough) or pay the first invoice.
4. Fees and payment
Fees are as stated in the accepted proposal. Unless the proposal says otherwise, invoices are payable within 14 days. Fees do not include taxes; we add them where the law requires. If an invoice is overdue, we may pause the Services until it is paid.
5. Your responsibilities
You agree to give us accurate information and timely access to the materials and accounts we need, and to use the Services only for lawful purposes. You are responsible for the content and materials you give us and for having the right to use them.
6. Third-party costs
Some Services involve third-party costs, such as advertising budgets, software licences or hosting. The proposal lists these costs and states whether you pay them directly or through us.
7. Intellectual property
Once you have paid in full, you own the deliverables we create specifically for you, unless the proposal says otherwise. We keep ownership of our existing tools, templates and know-how. Where they form part of a deliverable, we give you the rights you need to use them.
8. Confidentiality
Each party keeps the other's non-public business information confidential and uses it only to carry out the engagement.
9. Our responsibility
We perform the Services with reasonable skill and care. Marketing results depend on many factors outside our control, so we do not guarantee specific results such as sales, rankings or traffic unless the proposal expressly says so.
To the extent the law allows, our total liability for an engagement is limited to the fees you paid for that engagement in the three months before the claim. We are not liable for indirect or consequential losses.
10. Cancellation and termination
Either party may end an engagement by written notice, as set out in the proposal. If the proposal says nothing, the notice period is 30 days. Fees for work done up to the end date remain payable. Refunds are handled under our Refund Policy.
11. Governing law
These terms are governed by the laws of the Republic of Costa Rica. Disputes are resolved by the competent courts of San José, Costa Rica, unless the parties agree otherwise in writing.
12. Changes
We may update these terms from time to time. The version published on this page applies to orders placed on or after the date shown above.